Returns & Exchange Policy
At mCaffeine, we strive to ensure your grooming routine remains caffeinated and concern-free. If you receive a damaged, defective, or incorrect product, you can initiate a return or exchange request within 5 days of delivery.
Initiate Request
Visit our returns portal or email our support team with your order ID and clear images of the product and invoice.
Quality Check
Our team will review your request within 24-48 hours to verify the concern against our quality standards.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your delivery address; please ensure the product is unused and in original packaging.
Refund or Replacement
After the item reaches our warehouse and passes inspection, we will process your refund to the original payment method or dispatch a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing